1. All Services to be provided by Makmal Analisis PPPL UMT will be governed by these Terms and Conditions (Terms).
2. No order for Services Terms relating to that order will be deemed to have been accepted unless PPPL Laboratory has confirmed acceptance of the order in writing (means delivered personally or sent by post, facsimile or email)
1. In these Terms “Services” means any testing of products or other samples that Makmal Analisis PPPL UMT agrees to provide to the Customer.
2. The submission of a sample to PPPL for testing shall be deemed to be an acceptance by the Customer of these terms and conditions and agreement that these terms and conditions will apply to the Services provided.
3. PPPL will provide the Services using reasonable care and skill, adopting such methods as PPPL considers appropriate and in accordance with any Special Terms agreed to by PPPL in writing.
4. The Services will be undertaken in the time period agreed to between PPPL and the Customer and in the absence of agreement within a reasonable time. PPPL will not be liable for any delay in providing the Services for any reason whatsoever.
5. Any reports issued by PPPL relate exclusively to the samples provided by the Customer and do not relate to the other sample batch.
6. Any reports provided by PPPL can only be relied upon by the party to whom the report is addressed and cannot be relied on by any other party..
To enable PPPL to provide the Services, the Customer will:
(a) ensure that adequate quantities of the samples and materials are provided in a safe condition;
(b) ensure that sufficient information instructions and documentation is provided;
(c) ensure that all necessary measures are taken to ensure safety in the performance of the Services including (without limitation) complying with all regulations relating to labelling, transportation of the samples and materials and treatment of hazardous materials;
(d) inform PPPL in advance of any hazard or danger, actual or potential associated with any samples or testing;
(e) immediately inform PPPL of any change that could affect the provision of the Services or the safety of its personnel.
1. The Customer will pay the fees agreed between the Customer and PPPL for the Services.
2. All fees are exclusive of TAX (unless stated) and are payable in full by the Customer.
3. Unless otherwise agreed in writing all fees quoted are exclusive of all expenses such as courier costs and any disbursements incurred on behalf of the Customer. These costs will be charged to the Customer where appropriate.
4. Any issuance of an official receipt for the Services by PPPL may require 2 weeks. For issuance invoice within 2 weeks after PO received.
5. PPPL will retain title to any analysis, results, reports or software produced by PPPL until all fees have been paid by the Customer.
PPPL will store samples for maximum 2 weeks following reporting and may thereafter destroy or otherwise dispose of the samples or return the samples to the Customer (at the Customer’s cost in all respects) immediately following analysis of the samples.
The Customer acknowledges and accepts that:
(a) it is solely responsible for the sampling process and warrants that the sample provided to PPPL is representative of the sample batch; and
(b) PPPL expresses no opinion and accepts no liability in respect of the Customer’s production process or homogeneity of the sample.
1. Any report provided by PPPL and the copyright contained therein shall be and remain the property of PPPL and the Customer shall not alter or misrepresent the contents of such documents in any way. The Customer shall be entitled to make copies for its internal purposes only.
2. The Customer may only reproduce or publish any report by PPPL in full without alteration. PPPL ’s name, logo or service marks, or any other means of identification cannot be used in any publication by the Customer unless the Customer has obtained the prior written consent of PPPL .
The Customer acknowledges that the Services are provided using the then current state of technology and methods developed and generally applied by PPPL and involve analysis, interpretations, consulting work and conclusions.
Reports are issued on the basis of information, documents and/or samples provided by, or on behalf of, the Customer and solely for the benefit of the Customer who is responsible for acting as it sees fit on the basis of such reports. Neither PPPL nor any of its officers or employees shall be liable to the Customer nor any third party for any actions taken or not taken on the basis of such reports nor for any incorrect results arising from unclear, erroneous, incomplete, misleading or false information provided to PPPL .
PPPL shall not be liable for any delayed, partial or total non-performance of the Services arising directly or indirectly from any event outside PPPL ’s control including failure by the Customer to comply with any of its obligations hereunder.
In the event of any refund, the Customer must give written notice to PPPL within 60 days and provide documentation (E.g: copy Identity Card, Account Bank Detail, receipt of payment and quotation).
The Terms may be modified in writing from time to time by PPPL and the order for Services will be governed by the most recent version of these Terms that are in effect at the time PPPL accepts the order.
Unless PPPL specifically confirms acceptance in writing, PPPL will not be bound by any terms and conditions set out in the Customer’s purchase order.